RETURNS & EXCHANGE

How do I return?

  • Please use the returns slip in your parcel 

  • Follow the instructions on the slip for returns

  • You will get a confirmation email stating that we are dealing with your return request

  • If you would like to chase your return items then use our contact nbf form providing your order number found on the  purchase email

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition

  • For clothing, unwashed and unworn

  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return

  • Original shipping charges are non-refundable

  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.